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FAQ

FAQ

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UMEDAHOLIC HOTEL TOP > Frequently Asked Questions

About accommodation

How far in advance can I make a reservation?

There are no specific dates set. We also have discounted rates, such as early bird rates, so please feel free to take advantage of them.

Can I stay in the same room for consecutive nights?

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

Can minors stay at the hotel?

Minors are also welcome to stay.
However, if a single minor (aged 16 to 18) or multiple minors are staying at the hotel, we ask that the "person with parental authority" submit a "Consent Form." This is required for all guests. Please download the "Consent Form for Minors' Accommodation" below, have the parent or guardian fill it out, and submit it to the front desk when checking in on the day.

Consent form for minors to stay ≫ Download

Do you have non-smoking rooms?

All rooms in the hotel are non-smoking. (Please use the smoking area on the first floor if you wish to smoke.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage compensation fee.

Can I smoke in the rooms or inside the building?

All guest rooms at our hotel are non-smoking. If you wish to smoke, please use the smoking area on the first floor.

Are there connecting rooms?

Unfortunately, we do not have connecting rooms available.

What should I do if I am late checking in?

Please contact us only if you plan to check in after midnight.
If your check-in time is before midnight, there is no need to notify us of any changes to your planned time. However, please note that if you check in after midnight without notifying us in advance, your reservation may be canceled as you will not be staying overnight.

Is it possible to check in late at night?

Yes, it is possible. Our front desk staff are available 24 hours a day.

Can I check in early?

This is subject to availability and a fee. Please contact the hotel for more details.

Can I extend my check-out time?

We can extend your stay until 1:00 PM for a fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Is there a curfew?

Nothing in particular. Front desk staff is available 24 hours a day.

Can I wait for cancellations?

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Can I cancel my reservation?

Yes, we do. In accordance with our hotel's accommodation terms and conditions, cancellation charges will be applied: 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

How do I cancel a reservation?

Please cancel your reservation through the website where you made the reservation.
If you have any questions, please contact the hotel.
To confirm, change, or cancel your reservation from the official website, please click here.

Is breakfast available?

Yes, but this varies depending on the plan, so please check the hotel plan details.

Do you cater for allergies?

Please see here for information regarding allergies.

Payment

Do the displayed room reservation prices include consumption tax and service charges?

Yes, the displayed price includes service charge and consumption tax.

How do I pay for my accommodation?

Please pay your accommodation fee at the front desk when you check in. If someone other than the guest will be paying, please be sure to contact the hotel in advance and make the payment before check-in.

What credit cards can I use to make payments?

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

What types of electronic money and QR code payments can I use?

Electronic money accepted: IC Transit Cards (Suica, PASMO, ICOCA, etc.), Rakuten Edy, WAON, iD, nanaco, and QUICPay.
QR code payment is not available.

My child is still small. How much will the accommodation fee be?

Accommodation for infants and small children sharing existing beds is free of charge. Children 6 years and older will be charged separately.

Other questions

Is the building barrier-free? Is it wheelchair accessible?

Although it is not completely barrier-free, we do have Universal Double rooms (barrier-free) available.
It is designed to be accessible to wheelchair users.

Can I store my luggage at the hotel?

We will store your luggage only for guests staying at the hotel. Please inform the front desk when you arrive or depart.

Can I send luggage to the hotel? Can I ship luggage from the hotel?

Yes, it is. When sending luggage to the hotel, please make sure to send it prepaid (pay the shipping fee at the time of sending) as we do not accept cash on delivery.
Please be sure to write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*Refrigerated or frozen luggage cannot be stored.

If you would like your package delivered from the hotel, please ask at the front desk.

Is it possible to send luggage overseas from the hotel?

Please note that we cannot ship to overseas destinations.

Is there parking available?

There are four outdoor parking spaces available in front of the hotel.
Please see below for vehicle sizes and fees.

<Vehicle size/number>
Total length 5.0m x total width 2.3m or less / 3 units
Total length 5.0m x total width 3.5m or less / 1 car *Wheelchair parking

<Prices>
When staying overnight
14:00 to 12:00 the next day: 2,000 yen / night
For times other than those listed above, please contact the hotel.

Day use
~6 hours: ¥1,000
From 6 hours: ¥2,000

Unfortunately, we do not have a reservation system and use is on a first-come, first-served basis.
If the parking lot is full, please use the nearby paid parking lot.

How long can you keep lost or checked items?

Lost and forgotten items will be kept for a maximum of three months, and items left behind after three months will be disposed of.
In addition, lost property such as cash, securities, and precious metals will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.

Can I watch foreign language programs on the TV in the room?

Please note that you will not be able to watch the video.

Are there any currency exchange machines?

Unfortunately, there are no foreign currency exchange machines or currency exchange services available within the building.

Call us to book
+81-6-4792-8380